We’re dedicated to providing you with clear and comprehensive details about our shipping policies and procedures. Our goal is to ensure your shopping experience is as smooth and enjoyable as possible, from the moment you place your order to the time it arrives at your doorstep.
Shipping Schedule
- Shipping Days: We ship orders from Monday through Friday, excluding weekends and public holidays.
- Order Processing: Orders are not shipped on the same day they are placed. The process of stocking, packaging, and preparing your order for shipment takes approximately 2-6 business days.
- Tracking Information: Once your order is ready and has been dispatched, we will provide you with a tracking number via email. Please allow a little extra processing time during busy holiday seasons and sales periods.
If You Haven’t Received Tracking Information
- If you do not receive a tracking number within 6 working days after completing your payment, please contact us. We’re here to help ensure your order is on its way to you.
Shipping Delays
- Delays may occur if we encounter issues with payment processing or incorrect address information provided by the customer. Please ensure your payment and shipping details are accurate to avoid any delays.
Delivery Times and Regions
- Worldwide Shipping: We are proud to offer international shipping via USPS and YunExpress.
- Delivery Times: Depending on your location, delivery times will vary as outlined in the table below:
| Region | Processing Time | Delivery Time |
|---|---|---|
| North America (excluding Mexico) | 2-6 business days | 7-20 business days |
| Europe & UK | 2-6 business days | 10-20 business days |
| Australia, New Zealand, Chile, and others | 2-6 business days | 10-20 business days |
Please note that we do not ship to South Asia (except India), Western Asia, Africa, and certain other regions listed in Singapore Designated Individuals and Entities.
Risk-Free Shipping
- Guarantee: If your items don’t arrive within 60 days, you’ll receive a full refund for those items. Should there be any issues with missing orders, contact us, and we will investigate and resolve the matter promptly.
Customs and Taxes
- Duties and Taxes: The prices on our site are tax-free in US Dollars. You may be liable for duties and taxes upon the arrival of your order, which are determined by your local customs office. It is your responsibility to pay these charges.
Address Accuracy
- You must enter your shipping address correctly. We cannot accommodate address changes due to our strict shipping schedule, and we are not responsible for packages sent to an incorrect address provided by the buyer.
Wrong Address Disclaimer
- If a package is refused by the recipient or undeliverable due to multiple delivery attempts, we reserve the right to abandon the package without a refund.
Questions or Concerns?
If you have any questions or need further assistance, please don’t hesitate to contact us. Our customer service team is here to ensure you receive the support you need every step of the way.
Thank you for choosing CenLuxe. We look forward to serving you!